Return & Refund

Overview

At Pure Stack Labs, we are committed to providing high-quality products and reliable service. Due to the nature of our products, all sales are handled with strict quality control and care.

Please review our return and refund policy below.

Returns

Due to the sensitive and specialized nature of our products, we generally do not accept returns once an order has been shipped.

However, returns may be considered under the following conditions:

• The item received is damaged or defective
• The wrong product was shipped
• The item is missing from your order

To be eligible for a return:

• You must contact us within 48 hours of delivery
• The product must remain unused and in its original condition

Refunds

Refunds may be issued in the following cases:

• Verified damaged or defective products
• Incorrect items shipped
• Orders that cannot be fulfilled

Once your request is reviewed and approved:

• Refunds will be processed to the original payment method
• Processing time may take 3–7 business days depending on your provider

Non-Refundable Situations

We do not offer refunds for:

• Incorrect orders placed by the customer
• Change of mind after purchase
• Improper handling or storage of products
• Delays caused by shipping carriers or customs

Order Cancellations

• Orders can be canceled before they are shipped
• Once an order has been processed or shipped, cancellation is no longer possible

Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

1. Take clear photos of the product and packaging
2. Contact us within 48 hours of delivery
3. Provide your order number and details

Our team will review your case and provide a suitable resolution, which may include a replacement or refund.

Shipping Costs

• Shipping fees are non-refundable
• If a return is approved, return shipping costs may be the responsibility of the customer unless otherwise stated

Important Notice

All products sold by Pure Stack Labs are intended strictly for laboratory research purposes only. They are not for human consumption.

Contact Us

For any return or refund inquiries, please contact:

📧 order@purestacklabs.com